Terms and Conditions

Welcome to CrissCross. This website is operated under the CrissCross brand, which constitutes a collective of legally distinct and independently operated entities across various jurisdictions globally.

The primary entities under this brand include: 

  1. Drinela UAB, duly incorporated and registered in Lithuania (registration number 306280633) with its registered office at Architektų g. 56-101, Vilnius, Lithuania; and 
  2. CrissCross Tech Pty Ltd, incorporated and registered in South Africa (registration number 2022/812239/07) with its registered office at The Pavilion Building, Cnr Portswood and Dock Road, Victoria and Alfred, Western Cape, 8001, South Africa (“CrissCross SA”). CrissCross SA is a registered, but as yet unlicensed, Crypto Asset Service Provider with the Financial Sector Conduct Authority of South Africa (FSCA) under FSP No.53825.

As the CrissCross brand continues to expand its global footprint, additional entities may be established or acquired, which will operate in accordance with the regulatory requirements of their respective jurisdictions. The governance of these entities is aligned with the overarching principles of CrissCross, ensuring a cohesive and compliant approach to delivering our suite of financial services.

These terms and conditions (“Terms and Conditions”) (together with the documents referred to in it) inform you of the Terms and Conditions on which you may make use of this website (the “CrissCross website”). Use of the CrissCross website includes accessing, browsing, or registering to use the CrissCross website.

Please read these Terms and Conditions carefully before you start to use the CrissCross website, as these will apply to your use of the CrissCross website. We recommend that you print a copy of this for future reference.

By using the CrissCross website, you confirm that you accept these Terms and Conditions and that you agree to comply with them. If you do not agree to these Terms and Conditions, you must not use the CrissCross website.


These Terms and Conditions refer to the following additional terms, which also apply to your use of the CrissCross website:

  • Our Privacy Policy (available here: https://www.crisscross.money/privacy-policy) which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the CrissCross website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookies Policy which sets out information about the cookies on the CrissCross website, which is set out below.


You are expected to check this page on the CrissCross’ website from time to time to take notice of any changes CrissCross may make from time to time, as all changes shall be binding and enforceable.


We may update the CrissCross website from time to time and change the content at any time. Any of the content on the CrissCross website may be out of date at any given time and we are under no obligation to update it. CrissCross does not guarantee that the CrissCross website, or any content on it, will be free from errors or omissions.


CrissCross does not guarantee that the CrissCross website, or any content on it, will always be available or be uninterrupted. CrissCross may suspend, withdraw, discontinue or change all or any part of the CrissCross website, and access thereto, without notice. CrissCross will not be liable to you if for any reason the CrissCross website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the CrissCross website. You are also responsible for ensuring that all persons who access the CrissCross website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.


Where a user identification code, password or other piece of information is required in order to use the CrissCross website, such information is confidential. CrissCross has the right to disable any user identification code or password if, in CrissCross’s reasonable opinion, you have failed to comply with any of the provisions of the terms and conditions. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@crisscross.money.


CrissCross is the owner and/or the licensee of all intellectual property rights in the CrissCross website. All such rights are reserved. You may print or download extracts of any page(s) from the CrissCross website for your use and you may draw the attention of others within your organisation to content posted on the CrissCross website. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. CrissCross’s status and that of any identified contributors as the authors of content on the CrissCross website must always be acknowledged. You must not exploit or use any part of the content on the CrissCross website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print, copy or download any part of the CrissCross website in breach of these Terms and Conditions, your right to use the CrissCross website will cease immediately and you must, at our option, return or destroy any copies of the materials you may have.


The content on the CrissCross website is provided for general information only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the CrissCross website. Although CrissCross makes reasonable efforts to update the information on the CrissCross website, CrissCross makes no representations, warranties or guarantees, whether express or implied, that the content on the CrissCross website is accurate, complete or up to date.


You may use the CrissCross website only for lawful purposes. You may not use the CrissCross website:

  • In any way that breaches any applicable local, national or international law or regulation;
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • To knowingly transmit any data, send or upload any material that contains viruses, vulnerabilities, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

CrissCross will make reasonable efforts to assess any possible risks for users from third parties when they use any interactive service provided on the CrissCross website, and CrissCross will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

CrissCross is under no obligation to oversee, monitor or moderate any interactive service CrissCross may provide on the CrissCross website, and CrissCross expressly excludes it liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

CrissCross monitors user activity and content on a random basis. Any user found to have used the CrissCross website in a manner which contravenes these Terms and Conditions will be denied access. All reports of misuse will be investigated.


CrissCross will determine, at CrissCross’s sole discretion, whether there has been a breach of these Terms and Conditions through your use of the CrissCross website. When a breach has occurred, CrissCross may take such action as CrissCross deems appropriate. Misuse of the CrissCross website Failure of adherence to these Terms and Conditions constitutes a material breach of the Terms and Conditions upon which you are permitted to use the CrissCross website, and may result in any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the CrissCross website;
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the CrissCross website;
  • Issue of a warning to you;
  • Legal proceedings against you for reimbursement of all losses, damages and costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach of these Terms and Conditions;
  • Further legal action against you;
  • Disclosure of such information to law enforcement authorities as CrissCross deems necessary.

The actions described above are not exhaustive and CrissCross may take any other action CrissCross reasonably deems appropriate.


Nothing in these Terms and Conditions excludes or limits CrissCross’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited in law.

To the extent permitted by law, CrissCross excludes all conditions, warranties, representations or other terms which may apply to the CrissCross website or any content on it, whether express or implied.

CrissCross will not be liable to any user for any loss or damage, whether in contract, delict, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the CrissCross website;
  • use of or reliance on any content displayed on the CrissCross website;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

CrissCross will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the CrissCross website or to your downloading of any content on it, or on any CrissCross website linked to it.

CrissCross assumes no responsibility for the content of any websites or platforms linked on the CrissCross website. Such links should not be interpreted as an endorsement by us of those linked CrissCross sites or platforms. CrissCross will not be liable for any loss or damage that may arise from your use of them.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the CrissCross website in any CrissCross website that is not owned by you. The CrissCross website must not be framed on any other site, nor may you create a link to any part of the CrissCross website other than the home page. CrissCross reserves the right to withdraw linking permission without notice.

The CrissCross website in which you are linking the CrissCross website must comply in all respects with these Terms and Conditions. If you wish to make any use of content on the CrissCross website other than that set out above, please contact info@crisscross.money.


You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CrissCross as a result of these Terms and Conditions or your use of the CrissCross website. You agree that you may not and will not claim to be a representative, agent, or employee of CrissCross, and CrissCross shall not be liable for any representation, act, or omission on your part.


Cookies help us make our website more useful. We use cookies on the CrissCross website to help analyse visitor numbers and find out which of our pages are most popular using Google Analytics. It is very important for us to be able to see what parts of our website are accessed most so that we can ensure that we bring you the most up to date and relevant information.


A cookie is a small amount of data sent to your computer or mobile phone from a website. This means the website can recognise your device if you return to the same website. A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device's hard drive. Many cookies are automatically deleted after you finish using a website. Cookies are not programs and do not collect information from your computer.


Cookies are sent to your browser by a website and then stored in the cookies directory on your computer. To check and update your cookies settings, you will need to know what browser you are using and what version of it you have. You can usually find this out by opening the browser (just as you do to use the internet), then clicking on 'Help' and then 'About'. This will give you information about the browser version you are using. To find out how to allow, block, delete and manage cookies, visit www.aboutcookies.org and select the browser you are using. You can also read your browser's built-in or online help for more information. See your manual handset to find out how to manage cookies on your mobile phone.


If you decline cookies then the CrissCross website usage won't be counted so we won't be able to take your actions into account when analysing data and looking at ways to improve our website.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Complaints relating to any violations of these Terms and Conditions should be submitted in writing via info@crisscross.money. Complaints must unambiguously state the nature of the problem, and its connection to CrissCross.


These Terms and Conditions shall be governed by and construed in accordance with the laws of Lithuania.

CrissCross, and its associated entities hold a variety of licences and permissions on a global scale, which are either direct or facilitated through our partners. These licences enable us to provide a range of services compliant with regulatory standards. A summary of our key licences is provided below:

Drinela UAB: Registered in Lithuania with the VASP (Virtual Asset Service Provider) licence, Number: 306280633. This entity facilitates global payment services, operating under the stringent regulations set forth by Lithuanian financial authorities.

CrissCross Tech Pty Ltd: Application for licence to conduct the business of a  CASP (Crypto Asset Service Provider) under Financial Service Provider (FSP) number 53825 has been submitted to the Financial Sector Conduct Authority of South Africa. This arm of our business specialises in crypto acceptance and stable coin brokerage, catering specifically to the South African market.

The above-mentioned licences reflect our commitment to adhering to the highest standards of regulatory compliance in the financial services sector. Our operations under these licences are subject to continuous oversight by the respective regulatory bodies, ensuring the utmost level of service integrity and customer protection.

CrissCross is committed to complying with all local laws and regulations in the jurisdictions we operate. Specifically, regarding our operations in South Africa, we adhere strictly to the country's exchange control regulations.

Limitation on Cross Border Payments: Due to South Africa’s exchange control regulations, CrissCross is unable to offer cross-border payment services to the South African market. This limitation is in line  with the prevailing exchange control laws and regulations administered by the South African Reserve Bank (SARB).

We understand the importance of these regulations in maintaining South Africa’s financial stability, safeguarding the interests of consumers and the broader financial system. We continually monitor legal developments to adjust our services in alignment with any changes in these regulations.

Our South African users are advised to consider this limitation when planning their financial transactions.

For further information or assistance regarding this limitation and how it might affect your use of our services, please reach out to our support team